Dealership Dysfunction Poll
Pick the dysfunction that's bleeding your store right now.
Every dealership has at least one. Most have two. Vote on the one that's costing you the most this month, see what other GMs picked, and read what fixes it.
Every store has a leak. Some just call it culture.
There is always one dysfunction everybody knows about and nobody wants to name out loud. The desk gives away gross too early. F&I per-copy is stuck in the basement. BDC agents read scripts like they are waiting for a ransom call. Service advisors present multi-points like a grocery list. Recon turns used cars into yard art.
The question is not whether your store has dysfunction. It does. The question is which one is bleeding you this month. Not theoretically. Not someday. Right now, on the statement you are about to explain.
The candidates are ugly because the problem is real.
Desking dysfunction shows up as over-discounting, weak T.O. setup, and reps who treat price like the only lever in the store. F&I dysfunction shows up as menu presentations with no conviction and objection handling that sounds invented in real time.
BDC dysfunction shows up in appointment-set rate. Service drive dysfunction shows up in hours-per-RO. Recon dysfunction shows up when the used car manager starts aging units and blaming everybody in alphabetical order.
Recognizing it is half the fight.
You cannot coach what you keep euphemizing. The leak has a name. Pick it. Then look at what other operators picked, because the answers tell the truth about what is hitting stores in 2026.
Vote for every dysfunction that applies. If you only pick one because you are trying to look tidy, congratulations, you have added denial as a sixth option.
Open floor poll
Which dysfunction is bleeding your store right now? (pick all that apply)
Questions dealers ask
Can one store really have multiple dysfunctions?
Yes. Most do. A weak phone process feeds a weak desk. A weak desk feeds a weak F&I handoff. A weak debrief feeds bad CRM data. The leaks travel.
Which dysfunction should I fix first?
Start where the money is largest and the coaching path is clearest. For most stores, that is desking, BDC, or F&I.
Does DealerSpark fix recon?
DealerSpark does not fix recon workflow. It does coach the sales conversations around appraisal expectations, trade walks, and used-car value.
What does the pilot cost?
DealerSpark is $149 per seat per month, 30-day pilot, full refund if usage benchmarks are not hit.